A Shelby County customer purchased a new 16 row planter with SeedStar. This was a new system for them and they were expecting some learning curves. Given this fact, Koenig Equipment recommended that the customer try Remote Display Access (RDA) on demo basis. This would allow immediate response to any issues that would arise. It wasn’t long after they began planting that a Koenig AMS expert logged into their display and noticed that the left 6 rows of the planter were not planting properly. The planter had a large number of skips and doubles.
With Remote Display Access, Koenig Equipment has unprecedented visibility into user’s settings and performance monitor. This visibility allowed the Koenig AMS expert to thoroughly review the SeedStar settings from a remote location. The Expert noticed that the problem appeared to be isolated to the left 6 six rows. After instructing the customer to physically observe the planter in operation, the customer informed the Koenig expert that the left shaft was not rotating properly. After a quick investigation, it was discovered that a bolt was missing from the shaft bearing. The customer was able to utilize a bolt from an older planter to immediately rectify the problem and continue proper operation.
Remote Display Access enables a Koenig AMS expert to respond to your concerns and questions immediately. The customer did not have to schedule an appointment and a Koenig expert was able to diagnose a problematic planter without traveling to the farm. The total time for troubleshooting and resolving this problem was approximately 15-20 minutes. It would have taken the Koenig expert approximately 45 minutes to an hour in traveling time just to drive to the farm. If Remote Display Access was not used, the customer would have continued to plant their entire crop with skips and doubles. The customer could have been challenged with replanting their crop because of less than optimal seed spacing as well as jeopardizing their yield potential.