eStatement FAQs

Overview

Q.What is an eStatement?
Q.What are the benefits of eStatements?
Q.Is there a cost for eStatements?
Q.Do eStatements look like my paper statements?
Q.Are eStatements secure?
Q.If I enroll in eStatements, will I still receive paper statements?
Q.If I enroll in eStatements, will you still mail copies of my parts invoices?
Q.Can I make a payment to my account using my eStatement

Getting Started

Q.How do I enroll in eStatements? 
Q.What software do I need to view eStatements? 
Q. What are the terms of use for receiving eStatements?

Viewing, Printing And Saving Your Statement

Q.When is my eStatement available?
Q.How will I know when my eStatement is available?
Q.How do I print my eStatements?
Q.How do I save my eStatements?
Q.What if I can't access or don’t receive my eStatement?

Other Questions About eStatements

Q.If I enroll in eStatements, will my previous statements be available for viewing online?
Q.If I am enrolled in eStatements, how do I start receiving paper statements again?
Q.Why did I receive a paper statement for my account when I was previously receiving eStatements?

Overview

Q. What is an eStatement?

A.         An eStatement is an electronic, PDF format of your monthly account statement. It contains all of the same account information as paper statements. It is delivered online, via e-mail, instead of through the U.S. Postal mail.

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Q. What are the benefits of eStatements?

A.         eStatements help you:

  • Reduce clutter and save paper--Eliminate excess paper on your desk and save a tree.
  • Conveniently manage your account online--Save and organize your statements on your computer.

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Q. Is there a cost for eStatements?

A. No, eStatements are FREE.

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Q. Do eStatements look like my paper statements?

A. Yes. eStatements contain all of the same account information, in the exact same format, as your paper statements.

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Q. Are eStatements secure?

A.         Yes. eStatements are sent securely through our email server.

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Q. If I enroll in eStatements, will I still receive paper statements?

A.         No, once enrolled in eStatements, you will no longer receive paper statements. To begin receiving paper statements again, please Contact us for assistance. Be sure to include your account number in the subject line.

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Q. If I enroll in eStatements, will you still mail copies of my parts invoices?

A.         No; however, you will still receive paper copies of your equipment and service invoices. Upon enrolling in eStatements, you will receive electronic copies of your parts invoices. They will be sent at the time you make a parts purchase. Additionally, you can sign-up for Koenig eServices (http://www.ekoenig.net/eservices) and view, download, print, and save your invoice history from the last 48 months.

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Q. Can I make a payment to my account using my eStatement?

A. No. Our payment options have not changed:

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Getting Started

Q. How do I enroll in eStatements?

A.         To enroll:

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Q. What software do I need to view eStatements?

A.         eStatements are viewable electronically in Portable Document Format ("PDF"). You will need Adobe® Acrobat Reader software. eStatements can be viewed, saved to your computer, or printed at your convenience by using this software. Download Adobe® Acrobat Reader*.

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Q. What are the terms of use for receiving eStatements?

A. Refer to our eStatement Agreement for complete information regarding terms of use for receiving eStatements.

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Viewing, Printing And Saving Your Statement

Q. When is my eStatement available?

A.         eStatements will be available by the 3rd business day of each month for the previous month.

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Q. How will I know when my eStatement is available?

A.         An email message will be sent to the address you specify with the monthly statement attached.

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Q. How do I print my eStatements?

A.         To print an eStatement, use Acrobat Reader's print function.

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Q. How do I save my eStatements?

A.         Your eStatements will be delivered electronically in Portable Document Format ("PDF") and presented in Adobe® Acrobat Reader. To save a statement, simply select the "Save a Copy" icon in the tool bar and select a location on your hard drive to save the statement. Once you have determined the location, choose a file name for the statement you are saving and select the "Save" button.

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Q. What if I can't access, or don’t receive, my eStatement?

A.         If you have issues accessing your eStatements, Contact Us. Be sure to include you account number in the subject line.

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Other Questions About eStatements

Q. If I enroll in eStatements, will my previous statements be available for viewing online?

A.         No, enrolling in eStatements does not provide you with online access to past statements; however, by signing up for Koenig eServices, you can view, download, print, and save statements beginning with the first month you are enrolled. Visit http://www.ekoenig.net/eservices to create an account.

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Q. If I am enrolled in eStatements, how do I start receiving paper statements again?

A.         To begin receiving paper statements again, please Contact us for assistance. Be sure to include your account number in the subject line.

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Q. Why did I receive a paper statement for my account when I was previously receiving eStatements?

A.         A paper statement may be sent if one or more of the following has occurred:

  • Your eStatement was unable to be delivered via email
  • Your account has gone more than 60 days past due

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