John Deere Customer Service ADVISOR™ is a database of operator and technical manuals for those who like to service their own machines. Sold as an annual subscription, Customer Service ADVISOR™ is available in online and offline versions. The offline version is only recommended for skilled technicians.
| Feature | Offline* | Online |
|---|---|---|
| Access to Service ADVISOR™ web page | ✓ | ✓ |
| Access Owner's, Repair and Technical manuals | ✓ | ✓ |
| Look up and troubleshoot diagnostic codes | ✓ | ✓ |
| Connect to machine for diagnostics and calibrations | ✓ | X |
| Works on mobile devices (tablets and smartphones) | ✓ | X |
*Offline version requires purchase of additional equipment and computer hardware and may be subject to additional support fees.
Questions to Consider:
- Do you perform the majority of your own equipment repairs?
- Do you need to utilize an electronic diagnostic tool to connect directly to a machine?
- How often do you need access to technical or diagnostic information?
- Do you just need a technical manual? If so, our parts team can order you one. Contact us today.
Note: Access to Customer Service ADVISOR™ does not authorize or permit customers to perform warranty repairs on their equipment.
Is Customer Service ADVISOR™ right for you?
Want to learn more about how Koenig Equipment and John Deere support your right-to-repair? Follow this link: https://www.deere.com/en/our-company/repair/.